FAQs
Frequently Asked Questions
If you can't find the answer to the question you have, please click on CONTACTS to find our contact details to get your question answered.
Some legal issues will be better dealt with by WorkCover NSW than with us, but other technical issues are what we're here for, so please get in touch.
Q. How do we improve OHS - the Risk Rating System
A. A strong commitment and implementation of OHS in the workplace is very important.You will note that you have a 'My H...
Q. How can I perform risk assessments with Smart OHS?
A. If you have noticed a hazard recently (E.g Exit light has gone out), you can simply go the Tasks and Risk Assessments...Q. How does Smart OHS work?
A. How the System Worksa) A new user (or insurer/or Smart OHS systems staff member on their behalf - ...
Q. What are the Different Service Levels Available?
A. There are three levels for HEM clients:Workbook with no Technical Support (Policy Holders with policy premium ≤$15,...
Q. What is Smart OHS?
A. Smart OHS is a fully integrated, electronic OHS Management System that is available in both online and workbook format. Smart OHS...Q. What do I get with this system?
OHS Policy and Procedures Manual tailored to your hotel, which you can update any time
Simple, concise form...
Q. What is HEM and How do we Get Smart OHS for Free?
A. HEM is Hotel Employers Mutual - a Workers Compensation fund set up for AHA (NSW) members only. Benefits include discounts on policies to...Q. Does this system guarantee compliance with OHS legislation?
A. No. Because the system requires some work on your part too, it will not work by itself! ...Q. How do I upload documents to the SmartOHS system?
What documents can I upload?Any documents that exist on your computer : Wo...
Q. Return to Work Coordinators - what are they?
A. The Return-to-Work Coordinator's job is toEnsure early intervention and recovery of injured workers ...